MAINTENANCE REQUESTS REGARDING KEYS:

At Rockwell Property Management we have all sorts of keys! When submitting a maintenance request about keys or door locks on your maintenance request please include which type of lock or keys you are referring to. Read below to find instructions for each of the different key or lock requests.

ELECTRONIC LOCKS

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KEYED LOCKS

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MAILBOX KEYS

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GARAGE DOOR REMOTES

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LOCKED OUT, MISSING KEYS, LOST KEYS OR REPLACEMENT KEYS:

If you have keys that are missing, lost, or if you need replacement keys please submit a maintenance request through the Resident Portal and our maintenance manager will reach out to you to discuss possible options. If you were given the keys at move in - then you will be responsible for the cost of replacement &/or delivery. 


If you are locked out and you have a doorknob or deadbolt with a keyed entry, we possibly can come let you in but you will be charged for the cost. In many cases it is less expensive to contact a locksmith. If the lockout occurs after office hours (Monday-Friday 9am-5pm) please be aware that we do not monitior the maintenance requests when we are not in the office. You may need to call the Emergency Line, but our maintenance techs are instructed to tell you to contact a locksmith. If the tech comes out after hours you are charged for the cost it is typically a $225 to $300 charge to you.


In section 5.15 of the lease agreement, it is agreed that Resident will not change locks on the premises which prevent Owner entry. If there is a situtation where locks need to be changed please submit a maintenance request and explain the reasons.
Resident Portal

If after cleaning the filters the issues haven't been resolved please submit a maintenance request and mention that you attempted cleaning the filter in the dishwasher and the issue hasn't gotten any better.  To get the dishwasher working again we will contract with a local appliance repair company that is certified to work on that brand of appliance. In order to expediate your dishwasher maintenance request we ask that you include the manufacturer, model and serial number of the dishwasher. It is also extremely helpful to include photos of the manufacturer sticker with the model and serial number and a second photo of the front of the appliance and a third photo showing the inside of the dishwasher. The appliance company will reach out to you directly to schedule an appointment, so please make sure to answer all calls coming into your phone when you are waiting for a repair.

RESIDENT PORTAL