MAINTENANCE REQUESTS REGARDING KEYS:

At Rockwell Property Management we have all sorts of keys!

When submitting a maintenance request about keys or door locks on your maintenance request please include which type of lock or keys you are referring to. Read below to find instructions for each of the different key or lock requests.


If you are locked out and need immediate assistance please read through the following information.

KEYED LOCKS

If you have keys that are missing, lost, or if you need replacement keys please submit a maintenance request through the Resident Portal and our Maintenance Team will reach out to you to discuss possible options.


In your request please include photos of the keyed lock and the strikeplate (the metal piece that the door latches into in the door frame). If you were given the keys at move in and they have been misplaced- then you will be responsible for the cost of replacement &/or delivery. 


If you are locked out and you have a doorknob or deadbolt with a keyed entry, we possibly can come let you in but you will be charged for the cost. In many cases it is less expensive to contact a locksmith. If the lockout occurs after office hours (Monday-Friday 9am-5pm) please be aware that we do not monitior the maintenance requests when we are not in the office. You may need to call the Emergency Line, but our maintenance technicians are instructed to tell you to contact a locksmith. If the tech comes out after hours you are charged for the cost it is typically a $225 to $300 charge to you.


In section 5.15 of the lease agreement, it is agreed that Resident will not change locks on the premises which prevent Owner entry. If there is a situtation where locks need to be changed please submit a maintenance request and explain the reasons.
Resident Portal

ELECTRONIC DEADBOLTS OR KNOBS

Throughout the next year or so Rockwell Property Management will be converting the deadbolts on our properties to electronic locks. Generally speaking these types of locks provide greater security and less malfunctions and human error then keyed locks. As we transition to these locks we realize there may be some questions. Please click on the videos below to find out how to use the lock and how to change the battery. We also have created a FAQ's to help identify the answers to the most commonly asked questions.



  • How do I open the door

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How to lock and unlock the electronic lock How to replace the battery in the electronic lock

MAILBOX KEYS & GARAGE DOOR REMOTES

OR GARAGE DOOR KEYLESS ENTRY

MAILBOX KEYS

Mailbox Keys are tricky. If your mail is delivered to a box similar to the photo, it could be the property of the USPS. When inquiring about this type of mailbox, if on the cluster mailbox it has a sticker that says, "Property of the USPS", then you will need to take your lease agreement and go to the nearest post office. The boxes owned by USPS are also serviced by USPS and in that case you must obtain keys from USPS. If the box does not say, "Property of USPS", then please submit a maintenance request and include a photo of the mailbox on the request. In all cases if the keys were given to you upon move in and you lost the keys, you will be responsible for the cost to replace the lock.

GARAGE DOOR REMOTES OR

Many properties include garage door opener remotes. Many times the batteries start to go bad and that will inhibit the opener from working. Replacing batteries is the responsibility of the tenant. If you just moved in and you were not given a remote, please submit a maintenance request and include a photo of the garage door opener, so that we can determine the brand.

If after cleaning the filters the issues haven't been resolved please submit a maintenance request and mention that you attempted cleaning the filter in the dishwasher and the issue hasn't gotten any better.  To get the dishwasher working again we will contract with a local appliance repair company that is certified to work on that brand of appliance. In order to expediate your dishwasher maintenance request we ask that you include the manufacturer, model and serial number of the dishwasher. It is also extremely helpful to include photos of the manufacturer sticker with the model and serial number and a second photo of the front of the appliance and a third photo showing the inside of the dishwasher. The appliance company will reach out to you directly to schedule an appointment, so please make sure to answer all calls coming into your phone when you are waiting for a repair.

RESIDENT PORTAL